Hi there! My name’s Sarah and I’m the Customer Service Rep here at AlikeList. If I’ve learned anything doing Customer Service, it’s that our users don’t let us get away with anything! When they experience a technical problem or can’t figure out how to do something, they let us know (which is of course a good thing).
So I thought I’d share the two most common problems or questions users send in and respond.
1. User’s search returns 0 results:
“YOU DIDNT HAVE ONE RESTURANT LISTING FOR THE TOWN OF ENID, OKLAHOMA. THAT IS TERRIBLE.”
- LIZ
We actually have 10 pages of restaurants in Enid, OK. Liz probably got zero results because of our what-used-to-be picky city search. If Liz typed “enid, Oklahoma” instead of “Enid, OK,” the database would return a big nasty 0. But thanks to our hardworking team, that’s now been fixed. So go ahead and enter “enid ok,” “Enid, Oklahoma” – whatever – and the city will appear in the drop-down menu.
2. For business owners: How to add your own business to our listings.
“Hi! A customer of ours told us that they couldn’t find us on your site when they were searching for Computer Service & Repair businesses in the Carthage & Joplin, Missouri areas. What information do you need from us in order to be listed?”
- Shirley
If you’re a business owner, you can get your businesses added (for free) in two ways.
1) When you can’t find your business in the database, click the “Can’t find a business? Add it to AlikeList” link on the right-hand side of the page. Enter all your business’s info and make sure to check the “I am the owner of this business” box – that way, when we launch our Enhanced Business Pages you’ll be the first to know!
2) Send us an email at listings@alikelist.com with your Business Name, Address, Phone number, and Category of business. We’ll add it to our database within 24 hours.
So those are the two most common problems & questions that I’ve received. The other 99% of feedback is from people telling us that AlikeList is the best site in the world! (I wish…)
